Loan Services Representative

Full TimeLake Mary, FL
Written By Daniel Patterson

Reports To: Loan Services Manager

Status: Full-Time (Non-Exempt)

Date: 12/2/2024

Job Description: Loan Services Representative

Job Summary and Position Objective

The Loan Service Representative I (“LSR I”) is an essential part of our Loan Department and our overall mission of Funding Ministry…Changing Lives. An LSR I will work closely with our Loan Manager and Loan Service Representative II (“LSR II”) to perform many processes related to the closing and servicing of a growing commercial real estate portfolio. The LSR I will provide administrative support to the loan process and be attentive to customer requests, inquiries, and loan changes. In addition, the LSR I may have to work with 3rd parties and other vendors to obtain pertinent loan related items.

Essential Functions

  • Deliver excellent customer service to internal and external clients.

  • Accurately maintain and update all system records, loan files, and customer requests.

  • Responsibly prepare closing packages for title companies and attorneys.

  • Review loan files for completeness.

  • Work closely with the Loan Services Manager to gather key documents for closing.

  • Order appraisal, environmental, title reports, flood determinations, and insurance certificates.

  • Review preliminary title reports and coordinate the clearing of title issues related to closing.

  • Set up new loans within core banking system and applicable spreadsheets.

  • Work closely with Accounting Services to ensure weekly and monthly ACH payment batches are created.

  • Scan all loan-related documents.

  • Work closely with the Loan Services Manager during the annual loan audit.

  • Set up and maintain ticklers in banking software.

  • Monitor loan renewals.

  • Prepare Satisfaction of Mortgage documents.

  • Monitor and prepare various internal tracking documents.

  • Perform other duties as assigned.

Physical Requirements:

  • Finger Dexterity:
    Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

  • Talking:
    Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

  • Average Hearing:
    Able to hear average or normal conversations and receive ordinary information.

  • Repetitive Motions:
    Movements are frequently and regularly required using the wrists, hands, and/or fingers.

  • Average Visual Abilities:
    Average, ordinary visual acuity necessary to prepare or inspect documents or products or operate machinery.

  • Physical Strength:
    Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.

Expected hours of work:

Monday through Friday, 8:30am – 5:00pm (includes 30-minute lunch)

Education/ Training Requirements:

Microsoft Office Suite, SharePoint, Dynamics365 (CRM), BancPac and other FIS product experience preferred.

Preferred Education And Experience:

Associate or Bachelor’s degree and 1-3 years of commercial banking or title work preferred.

Other Duties*

  • A living, vital faith in Jesus Christ.

  • Excellent customer relation skills.

  • Excellent verbal and written communication skills.

  • Proficient with MS Outlook, Word, Excel, PowerPoint.

  • Ability to multitask.

  • Answer phones when necessary.

*This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement:

CFR does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, pregnancy status, disability, veteran status, genetic information, sexual orientation, gender identity or any other category protected by law in provision of employment opportunities and benefits.

Daniel Patterson